Featured White Paper
Acts of Intelligence
Seven "best practices" for high-volume mailers to mitigate the impact of the proposed USPS® postal rate changes,save money and improve customer relations.
Featured Case Study
San Francisco Public Utilities Commission Delivers Easier-To-Read Bills, Enhanced Customer Service
Faced with a growing number of billing-related customer calls, San Francisco Public Utilities Commission (SFPUC) redesigns its bills and improves customer service with Group 1’s DOC1 and e2 solutions.
Featured Demo
DOC1 Designer Letter Creation Demo
Use DOC1 Designer to create personalized correspondence fast.
Improved Customer Care
Improve satisfaction in the most cost-effective way.
Today, utilities are faced with two seemingly contradictory challenges. On the one hand, there is a need to improve customer service and increase overall satisfaction. On the other hand, reducing costs and back-office expenses remains a top priority.
Combining flexible document composition tools with high-speed, high-volume document repositories allows you to achieve both objectives by realizing more value from your existing legacy systems.
Increase service delivery, reduce operational costs.
Pitney Bowes Group 1 Software provides a full suite of Customer Communication Management tools that can easily be integrated with leading CIS systems. From data integration and manipulation to document composition, archiving, remote document access, electronic bill pay and online account management–you can add robust capabilities with minimal IT resources.
- Maintain data integrity
- Reduce talk-times and the need for call backs
- Increase first-call resolution
- Reduce paper and postage expenses
- Minimize calls to customer service
- Enable CSRs to view customer documents
- Provide online bill presentment
Take advantage of our Distributed Output Management solutions today and provide the services customers have come to expect.